What makes a great Nando’s restaurant?


Couravel has been commissioned to find out how leadership practices differ in high performing Nando's restaurants, and lessons for central communication and other areas from the anlaysis.

Using Neuroscience to make a difference


Working with Hilary Scarlett we are commencing a research project with BAE Systems, the Department for Business Innovation and Skills, Lloyds Banking Group and Orbit Housing Group. The intention i...

The Olympics' secret and Orbit's Big Conversation


Last month I was invited by the National Housing Federation to talk at their marketing conference. It was a great day with a turn out of 300 exploring future trends in housing and, in part, how to help explain the role of Housing Associations in the communities in which they operate and, of course, the inevitable discussions around social media that dominate so many communication meetings these days.

Serving Sussex Leadership Forum


Couravel has been working with Sussex Police to help define the culture required by the Force to support future changes in policing requirements

Orbit invites Couravel to join Culture Club


Mike Pounsford was invited to join the Culture Club run By Orbit Housing Group's People Director Tony Williams for a half day future oriented discussion with Steve Botham (from Caret), Shay McConnon and Dawn Stockmarr (Catalysts for Change). The outcome of the discussion can be downloaded here - they focus on anticipated shifts in people in organisation issues over the next 10 years. We had fun developing this!

Big Conversation


A Big Conversation is designed to help bring strategy to life by involving everybody in discussions about what the strategy means for me. The success of the process depends upon the quality of the conversations people have. Visuals are used to prompt these but it is the conversation that matters.

The sandwich


I have a pet hate – it is referring to middle managers as the “permafrost”, the communication blockers and other similar terms.My reaction is that the derogatory language fails to recognize the challenges of being in the middle and that it is a simplistic generalization.

Conversations at the Organisation Development Conference


I have just come back from the inaugural ODN Europe conference at which about 150 Organisation Development professionals from around Europe met at Prospero House in London for two days of learning and networking. A huge “well done” to Kate Cowie and her colleagues for pulling this off. It was a great two days. I learned lots from people like Steve Chapman, Paul Taylor and Sarah Lewis and it was good to catch up with old friends from the NTL Institute.

Control vs. leadership


Have you noticed how many people are talking about the importance of conversation in organisations today?

It came up again at an IABC event last week. Kevin Murray, who wrote 'The Language of Leaders', talked about the need for leaders to inspire not through speeches and “podium moments” but through intimate conversations.


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