During the research we conducted into Listening across Europe, we became increasingly convinced that:

 

  1. Effective listening has a direct impact on both the performance of a business and the wellbeing of the people who work within it
  2. Listening has to be developed at a systemic level, rather than adopting ad hoc approaches
  3. Communicators have the opportunity to make a significant difference by shifting the balance from an emphasis on transmitting messages to an emphasis on receiving and understanding the voice of employees

 

We were invited by Lansons Communications to discuss our work for their podcast.  Here is a recording of the conversation between Megan Murray-Jones, Howard Krais, Mike Pounsford, and Dr. Kevin Ruck.

 

Click here to hear the recording

 

 

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