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Deep listening organisations

    Five things that differentiate great listening organisations Recent global research I conducted with Howard Krais, Dr Kevin Ruck and the IABC Foundation established that in over 550 organisations effective listening delivers more innovation, better change management and the creation of a sense of fairness. As we emerge from the pandemic these outcomes are going to be critical for all employers. […]

From Data to Action

How to ensure a response to feedback from employees Responding to employee feedback is a major challenge.  Globally, only 42% of communication managers agree that their organisation “Responds promptly to feedback” (source: Who’s Listening Report 2021).  Those organisations that do respond promptly show the strongest associations with the capability to manage change effectively, developing innovative […]

Third Listening Report published

Here is our latest Listening Report that features the results of our Global Research into how organisations listen to their employees.  Conducted with Howard Krais and Dr Kevin Ruck the report is based on the views of over 500 organisations.   Key themes are that: Good listening is linked to the effective management of change […]

Creating a listening culture: Responding to surveys

How do you ensure a response to employee survey results? Moving from data to action is one of the biggest pain points in effective listening. The hallmark of an attractive company is caring about peoples’ opinions and giving people a voice. As we face post-Covid changes to working practices, listening will become more important. A […]

Listening podcast – why listening matters

During the research we conducted into Listening across Europe, we became increasingly convinced that:   Effective listening has a direct impact on both the performance of a business and the wellbeing of the people who work within it Listening has to be developed at a systemic level, rather than adopting ad hoc approaches Communicators have […]

The Listening Project and new online course

The Listening Project is a collaboration with Howard Krais and Dr. Kevin Ruck.  As well as our reports (see two recent conversations on this site), the survey across Europe, Middle East and Africa and various webinars and workshops we are shortly launching a global Listening Survey.   What motivates us is the belief that organisations […]

Good Listening Practice

Link to report: – Couravel_Listening_Report_Project_2_Good Practice I’m delighted to share the results of the second report that Howard Krais, Dr. Kevin Ruck and I have published.  With the help of the IABC Foundation we have spoken to serial winners of the Gold Quill, a rigorously evaluated International Communicators’ Award.  To win a Gold Quill entrants […]

Exploring how organisations listen to employees

Who’s listening?   A small scale research project exploring how organisations listen to employees   “Who’s Listening?” features the results of the research that we conducted into the state of organisational listening across EMENA with the International Association of Business Communicators (IABC) and PR Academy. The report’s insights include: Effective listening to employees is seen […]

Developing Listening Organisations for the 21st Century

Developing listening organisations for the 21st Century Listening matters Listening is important. 98% of people agree listening to stakeholder groups is a critical communication competence and 89% say the insights they bring from listening are of strategic importance.1 Listening matters for: Responsiveness and survival2 The speed at which industries and markets are changing means we need […]