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Creating a Listening Organisation – ODN session and Report Links

I’ll be talking at the ODN Europe conference on Friday September 23 about Creating a Listening Organisation.  We’ll be exploring: Why organisations that listen well to their people are critical for success in emerging hybrid organisations How difficult it is to achieve effective listening at an organisational level Key factors and strategies that can improve […]

“Line of sight” needs conversations, not cascade communication

People need clarity and certainty about their organisation’s strategy to share goals and build common purpose.  But an understanding of strategic themes (e.g., digitisation, customer experience) will not bring strategy to life and provide “line of sight” – that key connection that explains “what it means for me”.   Real understanding, and indeed the effective […]

Getting people to speak up is about listening up

Photo by Jason Goodman on Unsplash It is much harder to listen effectively than most of us realise, and we tend to think we listen well when perhaps we don’t.  Effective listening is so important not only for personal relationships (who wants a friend who never listens) but also for building trust in healthy organisations.   For example, […]

Effective planning starts with listening

Have you ever experienced this: the team has gone away for a couple of days for a deep dive into their vision and plans for the future?   They return full of enthusiasm and ready to brief their teams on the way forward.   Only to find they are met with a host of reasons why […]

Pictures are more attractive

The more people understand purpose, vision and strategy, and appreciate how they support these, the more likely it is that the organisation will deliver effectively.   This makes intuitive sense and is borne out by consistent correlations between employee engagement and performance.  Understanding of purpose and strategy, and my contribution, is a recurring theme in employee […]

Visualise your strategy to help people remember it

Leading organisations requires aligning people behind purpose and common goals.  This essential task also meets employees increasing desire to know the purpose of the organisations they work for1, and customers are increasingly likely to expect employers to demonstrate social responsibility including consideration of the knowledge and welfare of their people.  To meet these needs, leaders […]

Deep listening organisations

    Five things that differentiate great listening organisations Recent global research I conducted with Howard Krais, Dr Kevin Ruck and the IABC Foundation established that in over 550 organisations effective listening delivers more innovation, better change management and the creation of a sense of fairness. As we emerge from the pandemic these outcomes are going to be critical for all employers. […]

From Data to Action

How to ensure a response to feedback from employees Responding to employee feedback is a major challenge.  Globally, only 42% of communication managers agree that their organisation “Responds promptly to feedback” (source: Who’s Listening Report 2021).  Those organisations that do respond promptly show the strongest associations with the capability to manage change effectively, developing innovative […]

Third Listening Report published

Here is our latest Listening Report that features the results of our Global Research into how organisations listen to their employees.  Conducted with Howard Krais and Dr Kevin Ruck the report is based on the views of over 500 organisations.   Key themes are that: Good listening is linked to the effective management of change […]